Last Updated: 7th December 2024
Introduction
Care and Companionship with Emma Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Company Details:
- Company Name: Care and Companionship with Emma Ltd
- Contact: careandcompanionshipwithemma@gmail.com | 07710 268380
Information We Collect
Information You Provide to Us
When you use our website, you may choose to provide us with personal information, including:
Through Contact Forms:
- Name
- Email address
- Phone number
- Subject of enquiry
- Message content
Through Newsletter Sign-up:
- Email address
Information We Collect Automatically
When you visit our website, we automatically collect certain information about your device and browsing behaviour:
- Technical Information: IP address, browser type and version, operating system, device type
- Usage Information: Pages visited, time spent on pages, referring website addresses, date and time of visits
- Location Information: General geographic location (country, region) based on IP address
This information is collected through cookies and similar technologies.
How We Use Your Information
We use the information we collect for the following purposes:
To Respond to Enquiries
- Process and respond to contact form submissions
- Answer your questions about our services
- Follow up on service enquiries
To Improve Our Website
- Understand how visitors use our website
- Identify technical issues and improve functionality
- Analyse website traffic and user behaviour
- Improve website content and user experience
To Send Communications
- Send newsletters (if you've subscribed)
- Respond to enquiries
- Provide information about our services
We will never use your information for marketing purposes without your explicit consent, which you can withdraw at any time.
Legal Basis for Processing
We process your personal information under the following legal bases:
- Consent: You have given clear consent for us to process your personal data for specific purposes (e.g., submitting a contact form, newsletter sign-up)
- Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., understanding how our website is used, improving user experience)
Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and analyse website traffic.
What Are Cookies?
Cookies are small text files that are placed on your device when you visit a website. They help the website remember information about your visit.
Types of Cookies We Use
Essential Cookies These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website.
Analytics Cookies (Google Analytics) We use Google Analytics to understand how visitors use our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. The information collected includes:
- Pages visited
- Time spent on pages
- How you arrived at our website
- What device you're using
This helps us improve our website and services. The data is processed by Google on our behalf.
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored
- Delete cookies
- Block all cookies
- Block third-party cookies
- Accept only cookies from specific websites
Please note that disabling cookies may affect the functionality of our website.
How to manage cookies in popular browsers:
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information with:
Service Providers:
- Google Analytics – for website analytics (see Cookies section above)
- Email service providers – for sending newsletters (if you subscribe)
- Website hosting provider – for hosting our website and storing data
These service providers are only permitted to process your data on our behalf and are bound by data processing agreements.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Data Security
We take the security of your personal information seriously and have implemented appropriate technical and organisational measures to protect your data:
- Secure Transmission: Our website uses SSL/TLS encryption to protect data transmitted between your browser and our servers
- Access Controls: Only authorised personnel have access to personal information
- Secure Storage: Data is stored securely with reputable hosting providers
- Regular Updates: We keep our website software and security measures up to date
However, please be aware that no method of transmission over the internet is 100% secure. Whilst we strive to protect your personal information, we cannot guarantee absolute security.
How Long We Keep Your Information
We retain personal information only for as long as necessary for the purposes set out in this Privacy Policy:
- Contact Form Enquiries: Kept for up to 12 months, or longer if an ongoing care relationship develops
- Newsletter Subscriptions: Kept until you unsubscribe
- Website Analytics: Aggregated analytics data is retained for 26 months (Google Analytics default)
After these periods, information is securely deleted.
Your Rights
Under UK GDPR, you have the following rights regarding your personal information:
Right of Access
You can request a copy of the personal information we hold about you.
Right to Rectification
You can ask us to correct information that is inaccurate or incomplete.
Right to Erasure
You can ask us to delete your personal information in certain circumstances.
Right to Restrict Processing
You can ask us to limit how we use your information in certain situations.
Right to Data Portability
You can ask for your information to be transferred to another organisation in a commonly used format.
Right to Object
You can object to processing of your information where we're relying on legitimate interests.
Right to Withdraw Consent
Where we process information based on your consent (e.g., newsletter sign-up), you can withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided at the end of this policy.
Third-Party Websites
Our website may contain links to other websites, including social media platforms. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policies of any website you visit.
Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Making a Complaint
We hope to resolve any concerns you have about how we handle your personal information. If you're not satisfied with our response, you have the right to complain to:
Information Commissioner's Office (ICO)
- Website: www.ico.org.uk
- Helpline: 0303 123 1113
- Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Care and Companionship with Emma Ltd
- Email: careandcompanionshipwithemma@gmail.com
- Phone: 07710 268380
We aim to respond to all enquiries within 28 days.
Note: This Privacy Policy covers information collected through our website. If you become a client of our care services, separate privacy notices will be provided explaining how we handle your care-related personal information in accordance with health and social care regulations.
This Privacy Policy was last updated on 7th December 2024.
